Terms & Conditions

Effective Date: 16/09/24

Welcome to Olly Beauty! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not use this website.

1. Acceptance of Terms

By using this website, making a purchase, or creating an account, you agree to these Terms and Conditions, along with our Privacy Policy, Refund and Returns Policy, and any other policies referenced herein.

2. Use of the Website

You agree to use Olly Beauty only for lawful purposes and in accordance with these Terms. You are prohibited from:

Using the website in any way that violates applicable local, state, national, or international law.
Engaging in any conduct that restricts or inhibits anyone else from using or enjoying the website.
Using automated systems (e.g., robots, spiders, etc.) to access the site.
Attempting to interfere with the security or functionality of the website.

3. Account Registration

To make purchases, you may be required to create an account. By creating an account, you agree to:

Provide accurate, current, and complete information.
Maintain and promptly update your account information.
Keep your account credentials confidential and secure.
Notify us immediately of any unauthorized use of your account or security breach.

You are responsible for all activities that occur under your account.

4. Product Information and Availability

We strive to display accurate information about the products offered on Olly Beauty. However, we do not guarantee the availability of any product at any particular time. We reserve the right to discontinue any product at any time without notice.

a. Product Descriptions

While we make every effort to accurately describe our products, we cannot guarantee that descriptions, images, or other content on our website are complete, current, or error-free. We reserve the right to correct any inaccuracies or errors and update product information without prior notice.

b. Pricing

All prices listed on the website are in US Dollars and are subject to change without notice. We reserve the right to modify or cancel promotions, discounts, or special offers at any time.

c. Colours

We make every effort to display product colours accurately; however, the actual colour you see may vary based on your screen or device settings.

5. Orders and Payments

By placing an order, you agree that:

You are providing valid payment information.
You authorize us to charge the total amount to your selected payment method.
Your order is subject to our acceptance, and we may refuse or cancel any order at our discretion.

a. Payment Methods

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other forms of secure payment. For instalment options, we partner with services like Klarna or Afterpay.

b. Order Confirmation

Once your order is placed, you will receive a confirmation email. This email confirms that we have received your order but does not guarantee product availability. If your order cannot be fulfilled, you will be notified, and your payment will be refunded.

c. Cancellations

Orders can be cancelled within 24 hours of placing them. Custom orders cannot be cancelled once processing begins.

6. Shipping and Delivery

We offer shipping to domestic and international locations. Shipping times and costs may vary depending on your location. Please refer to our Shipping Policy for detailed information.

While we aim to deliver orders within the stated time frames, delays may occur due to factors outside our control (e.g., customs clearance, weather conditions). We are not responsible for any delays caused by the shipping carrier.

7. Returns and Refunds

Our Return and Refund Policy explains the terms under which we accept returns and process refunds. By making a purchase, you agree to the terms outlined in our Refund and Returns Policy. Custom or personalized wigs are non-refundable and non-returnable.

8. Intellectual Property

All content on Olly Beauty, including images, text, graphics, logos, and product descriptions, is the property of Olly Beauty or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, or display any content from our website without prior written permission, except as allowed by law (e.g., fair use).

9. Limitation of Liability

To the fullest extent permitted by law, Olly Beauty and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of or inability to use the website, products purchased, or any other services offered on the site.

In no event shall our total liability exceed the amount you paid to Olly Beauty for the specific product or service giving rise to the claim.

10. Warranties Disclaimer

Our website and all products are provided on an “as-is” basis, without any warranties, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be error-free, secure, or uninterrupted.

11. Indemnification

You agree to indemnify and hold Olly Beauty, its affiliates, employees, and partners harmless from any claims, damages, liabilities, or expenses arising out of your use of the website, violation of these Terms, or any breach of applicable law.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, with the effective date updated. Your continued use of the website after such changes constitutes your acceptance of the updated Terms. We encourage you to review the Terms periodically.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law principles. Any disputes arising out of these Terms shall be resolved in the courts.