Frequently Asked Questions
FAQ
We offer a variety of braided wigs, including box braids, Senegalese twists, cornrows, knotless braids, faux locs, and more. Our wigs come in various lengths, colours, and styles to suit your preferences.
Our wigs are available in both synthetic and human hair options. Synthetic wigs are more affordable and maintain their style longer, while human hair wigs offer a more natural look and feel.
Yes! We offer customization options for certain wigs, such as color, length, and braid density. Simply choose the “customize” option on the product page and specify your preferences.
To care for your braided wig:
- Gently detangle the braids with your fingers.
- Use a mild shampoo to wash the wig and avoid scrubbing the roots.
- Let it air dry, and store it on a wig stand to maintain its shape.
- For synthetic wigs, avoid using heat tools unless specified as heat-resistant.
With proper care, synthetic braided wigs can last up to 6 months or more, while human hair wigs can last over a year. The lifespan depends on how often the wig is worn and how well it’s maintained.
Yes, you can wear your braided wig daily! However, we recommend alternating between wigs to reduce wear and tear, and ensure proper maintenance for longevity.
To store your braided wig, place it on a wig stand or mannequin head to maintain its shape. Keep it in a cool, dry place away from direct sunlight to preserve its color and texture.
Yes, some of our wigs are available with lace fronts to give you a natural hairline and others don’t have lace fronts.
Yes, we offer international shipping! Shipping rates and delivery times will vary depending on your location. You can find more information about our shipping policies at checkout or on our Shipping Information page.
Shipping times vary depending on your location. Typically, domestic orders take 5-7 business days, and international orders take 10-14 business days. Customized wigs may require additional processing time.
We accept returns on wigs that are unworn, unaltered, and in their original packaging within 14 days of delivery. Customised wigs are non-refundable. For more details, please visit our Returns & Exchanges page.
You can cancel or modify your order within 24 hours of placing it. After this time, we begin processing, and the order cannot be changed. Please contact customer service as soon as possible if you need assistance.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Klarna and Afterpay for instalment plans.
No, we don’t offer wholesale and bulk purchasing options for businesses and individuals.
You can reach our customer support team through our Contact Us page, or by emailing us at support@ollybeauty.store We aim to respond to all inquiries within 24-48 hours.
Yes, we frequently offer promotions, discounts, and special deals. Sign up for our newsletter to stay updated on the latest offers and flash sales.








